Support Center
Real engineers, sub-5-minute response, 24/7 across email, chat, ticket, and phone.
Ticket System
Open a ticket from your client area. Sub-5-min response, tracked threads.
Open Ticket →
Live Chat
Available 24/7. Click the chat bubble bottom-right on any page.
Start Chat →
Phone Support
Available for Business+ customers. Direct line to senior engineers.
Get Number →
Knowledge Base
1000+ articles on setup, migration, troubleshooting, best practices.
Browse Docs →
Popular Help Topics
Frequently visited guides and walkthroughs.
Getting Started
Set up your first VPS, hosting account, or game server.
Migration Help
Move from cPanel, Plesk, or another provider — free migration.
SSL & Security
Install SSL certificates, configure firewall, hardening guides.
Game Servers
Minecraft modpacks, FiveM resources, Rust plugins, panel walkthroughs.
Email Setup
Configure email clients, SPF/DKIM/DMARC, mailbox migration.
Billing
Invoices, payment methods, refunds, upgrade/downgrade, currency switch.
Support FAQ
Common questions about contacting our team.
What are your support hours?expand_more
Technical support is 24/7/365 including weekends and holidays. Sales hours are Mon–Fri 9 AM–6 PM (UTC+3), but we respond to urgent inquiries outside hours.
How fast is your response time?expand_more
Tickets: sub-5-minute first response, 24/7. Live chat: typically instant when agent online. Phone (Business+): immediate during business hours.
What languages?expand_more
English and Turkish on all channels. Limited support in German and French.
Do you offer migration help?expand_more
Yes. Free migration from any host (cPanel, Plesk, custom) handled by our team. Open a ticket with your old host's credentials and we'll take care of the rest.
Is there a status page?expand_more
Yes — status.serversium.com (and /en/system-status) shows real-time uptime, incident history, and scheduled maintenance.